SMS Messaging Terms

Program description

The Paulean SMS Messaging Program (the "Program") sends transactional text messages to customers who have opted in. Messages are sent by Paulean, Inc. on behalf of itself and its customers. The Program supports customer care communications including appointment confirmations and reminders, project status updates, response to customer inquiries, account notifications, and replies to questions the recipient has initiated.

What you'll receive

Paulean sends transactional SMS messages tied to your activity with us or with a Paulean customer. Examples of messages you may receive:

"Paulean: Your appointment with Foundry Physiotherapy is confirmed for Thu Jun 4 at 2:30pm. Reply C to cancel or R to reschedule. Reply STOP to unsubscribe." Appointment confirmation

"Paulean: Reminder, your consultation is tomorrow at 10am. We'll send the Zoom link 15 minutes before. Reply STOP to unsubscribe." Appointment reminder

"Paulean: Order #4127 update. We confirmed 3 units are on hand and ready to ship today. Tracking will follow by email. Reply STOP to unsubscribe." Order status update

"Paulean: We received your message and a team member will respond within 4 business hours. For urgent matters, call (855) 555-0100. Reply STOP to unsubscribe." Inquiry acknowledgment

Message frequency

Message frequency varies based on your activity. During active engagement (active appointments, open inquiries, in-progress orders) you may receive daily messages. When no activity is underway, you will not receive messages.

Important disclosures

Message and data rates may apply. Standard messaging rates from your wireless carrier apply to all messages sent and received. Paulean does not charge for these messages, but your carrier may.

Carriers are not liable for any delayed or undelivered messages.

How to opt in

You can opt in to the Paulean SMS Messaging Program in any of these ways:

Complete and submit the opt-in form below on this page
Provide your mobile number and consent through a Paulean customer's intake or appointment booking flow (for example, when a clinic or business you work with uses Paulean for reception)
Reply START or YES to a Paulean message after a previous opt-out

Opt-in is voluntary and is not required to purchase any Paulean product or service, or to use any service from a business that uses Paulean.

How to opt out (STOP)

Reply STOP to any Paulean message to immediately stop all texts from the Program. You will receive one final confirmation message and then no further messages.

You may also opt out by emailing [email protected] with the subject line "SMS opt out" and the mobile number you want unsubscribed.

How to get help (HELP)

Reply HELP to any Paulean message for support. You will receive a message with contact information and a link back to this page.

You may also contact support directly at [email protected].

Privacy

Paulean's collection, use, and protection of your information, including your mobile phone number, is governed by our Privacy Policy. Mobile information you provide for the Program will not be shared with third parties for marketing purposes.

Supported carriers

The Program is supported on most major US carriers including AT&T, Verizon, T-Mobile, Sprint, US Cellular, and others. Carrier support may change without notice.

Changes to this program

Paulean may update these SMS terms from time to time. Material changes will be communicated by SMS or email to active subscribers before taking effect. Continued participation in the Program after such notice constitutes acceptance of the updated terms.

Contact

Questions about the Program: [email protected]

Paulean, Inc.

Opt in to Paulean SMS

This form is for SMS opt-in only. It is not required to use Paulean. Subscription is free and you can unsubscribe at any time by replying STOP.

First name

Last name

Mobile phone number

You're opted in.

Look out for a confirmation text shortly. Reply STOP at any time to unsubscribe.